When to call 9-1-1

  • You or someone else is seriously injured or sick
  • You witness an emergency such as an assault, a motor vehicle collision where someone is injured or if someone may be in danger (i.e. you hear screaming or gunshots)
  • You see a crime in progress
  • You see or know of any serious crime that has just occurred
  • 9-1-1 emergencies cannot be reported through social media or e-mail. These accounts are not monitored 24/7.
  • Calls into Barrie Police Service via 911 and the non-emergency line are recorded, and callers cannot remain anonymous. Should a citizen wish to report a matter anonymously, Crime Stoppers is available at 1 800 222 8477; however, calls to this line do not invoke an immediate police response.

Barrie Police Non-Emergency Line

Contact the Barrie Police Service non-emergency line at 705-725-7025 if:

  • You are making inquiries or for police support or resources
  • You are reporting a crime with no suspect or when no suspect is present, like fraud or cyber crime
  • You are reporting a non-emergency like missing property
  • You are reporting suspicious activity, that may include and not limited to; vehicles, persons in an area, etc.

If you use a TTY device, you can contact police on TTY at: 705-728-6630

Reporting Crime Online

Online reporting is available for:

  • Damage/Mischief to property/vehicle
  • Lost Property
  • Theft from vehicle
  • Minor Thefts
  • Traffic Complaints

What to expect when you call 9-1-1

The 9-1-1 telephone system has an Automatic Location Identification System and an Automatic Number Identification System which lets the call taker know the address and telephone number of the caller. If a caller is unable to communicate or respond, the Police will be dispatched to the location immediately.

Be prepared to answer several questions:

Which service do you require? Police, Fire or Ambulance Service? You will then be transferred to the agency you’ve requested. If your incident requires more than one emergency service, advise the call-taker.

What is your address? You need to provide the address of the incident, including the municipality.

If your call is deemed an emergency, police will arrive promptly.

If we determine your call is urgent, but not an emergency, the time it will take for our officers to arrive can vary depending on how many other urgent calls are waiting, the time of day and the availability and location of officers.

Once you have spoken to a dispatcher, do not call back to 9-1-1 to ask for an estimated time of arrival (ETA). Our dispatchers cannot provide you with an ET

What you should know when dialing 9-1-1

  • Calling from home, you can dial 9-1-1 direct.
  •  Calling from a business or other location, you may need to dial an outside line before dialling 9-1-1.
  •  Calling from a pay phone, dial 9-1-1. This is a free call.
  •  Calling from a cellular phone is free. Be prepared to give the exact location of the emergency.
  • A person with hearing loss can call police using T.T.Y access by calling 9-1-1 and pressing the space bar announcer key repeatedly until a response is received
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