Alarm Response Policy

Responding to false alarms delays officers from more emergent community needs, increases the concern for officer safety and becomes costly. A fee of $180 is charged to the location’s central monitoring agency for every dispatched alarm that is deemed to be false and a fee of $120 will be charged for every dispatched alarm that is cancelled prior to an officer’s arrival.

For residential alarms, the first false alarm and/or cancelled alarm will be forgiven. Any subsequent alarms will be billed to alarm monitoring stations.

The invoice is to be paid in full. Discrepancies will be reviewed in the form of a written or electronic e-mail appeal to the Alarm Coordinator at [email protected]

For any further inquiries regarding this policy, please contact;

Alarm Coordinator
Phone: 705-725-7025 Ext. 2228
Email: [email protected]

False Alarm

A false alarm is an alarm call where police have attended, and deemed the alarm to be false and was caused by anything other than a criminal offence, medical or fire emergency.  The most common causes of false alarms include user error, faulty equipment and household pets.

Cancelled Alarm

Any cancelled request for service for an activated alarm, and police response has been initiated.

Hours of Operation

Monday to Friday

8:00 a.m. – 4:00 p.m.

Saturday - Sunday


Closed all statutory holidays

Contact us

Alarm Coordinator

Phone: 705-725-7025 Ext. 2228

Email: [email protected]

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